Start on WhatsApp, continue by email, and finish in a webchat the agent retains context and your team gets a complete transcript for handover.
We design handover points intentionally: when a human must approve, call a customer, or handle sensitive exceptions.
Use WhatsApp for updates, bookings, claims capture, and customer support with rich media and controlled escalation.
Send reminders, status updates, and confirmations based on workflow events.
Share PDFs, images, and receipts, and collect attachments for document workflows.
Escalate with a structured summary so agents don’t have to reread long threads.
Embed a chat widget that matches your brand, routes by intent, and can guide users through key pages and forms.
Your actual embed snippet will be provided during implementation.
<!-- KEffect Webchat (example) -->
<script src="https://chat.keffect.co.za/widget.js" defer></script>
<div id="keffect-webchat" data-org="YOUR_ORG_ID"></div>
Categorise messages, extract key values, reply with templates, and drive processes like onboarding, claims, and PO approvals.
Keep related emails together and route by intent automatically.
Receive and send documents to support workflows like invoices and claims.
Extract values and populate forms or system fields automatically.
Most teams start with WhatsApp + email, then add webchat and internal channels.